INFORMATION THAT WE COLLECT
When you access our website, certain information is automatically collected, including (but not limited to); information about your device, web browser, IP address, time zone information, pages or products accessed, time of access, search terms used on our website, search terms and/or external website that referred you this our website. This data is collectively referred to as “device information”.
Additionally, when you make a purchase, attempt to make a purchase, make an enquiry, or otherwise contact us, we collect additional information from you, which may include; your name, billing address, postal address, payment information, email address, phone number(s), social media account names, and/or other contact information. This information is collectively referred to as “order information”.
When we refer to “your information”, or “personal information” in this document, we are referring to both “device information” and “order information” collectively.
WHY DO WE COLLECT YOUR INFORMATION
We collect your information to provide the products and services offered on our website, such as the fulfilment of orders (including processing payments, shipping orders, providing invoices, and providing order confirmations and updates), communicating with you, providing updates on products or orders, or screening orders for potential risk or fraud.
If you opt in, we may also provide you with information, marketing or advertising relevant to the products and services that we offer.
Additionally, your information may be used to optimise and improve our website, product selection and recommendations, and your overall experience accessing our website or purchasing from us.
HOW YOUR INFORMATION IS SHARED
We will never sell or trade your information to third party for marketing purposes.
We do need to disclose your information to third parties for business purposes, such as to provide products or services (for example, to a courier or postal service for delivery of an order).
Sometimes we use third-party platforms or marketplaces (e.g. eBay) to facilitate sales, in which case your information is by necessity shared with that third party.
We may also share your information, where required to do so by law or legal regulation; such as in response to a warrant or subpoena, another lawful request, to protect our rights, as well as to comply with any applicable Australian law.
In an effort to secure and safeguard your information that we collect, we take all reasonable measures to prevent unauthorised access to your information. This includes via restricting unauthorised access to customer and/or order information, as well as protecting against information interception via the use of SSL (Secure Sockets Layer) technology to encrypt information as it is transmitted over the internet.
PRIVACY ENQUIRIES, REQUESTS OR COMPLAINTS